Introduction

Welcome to your new home! We are pleased that you chose our building. The purpose of this handbook is to let you know more about our building, and how, together, we can keep it an enjoyable place in which to live. You, as the resident, and we, as the building’s managers, have certain responsibilities to each other. By clarifying these responsibilities at the very beginning, we can better achieve our objective of providing quality housing to each of our residents. With this thought in mind, we have prepared this handbook.

The provisions in this handbook are part of your lease. Retain it for future use while you reside in our apartment building.

Please take the time now to read through its pages, and don’t hesitate to contact us if you have questions.

Section 1

Things you should know when moving in

Your Management Company

Your apartment building is owned and managed by Price-Miranda Associates. We are committed to the rehabilitation and management of property in Chicago’s north side neighborhoods.

Your Management Team

The owner is Tom Stribling. He approves all leases and set policy for the property’s management. You will also see him around doing maintenance work. Paul Vinesar lives in the building and performs a variety of maintenance tasks. Price-Miranda also employs outside firms for various maintenance task.

If you need to talk with us about non-emergency matters – like scheduling a minor repair – call us at our office during regular business hours and leave a message: 773/802-0648. We can typically call you back by the next business day.

Urgent Requests

For emergencies and matters that require an immediate response, you may call the same number 24 hours a day: 773/802-0648.

Use you own judgment as to what you consider an emergency, but here are some definite times to make that emergency call:

• No heat in the winter
• A plumbing leak or sewer stoppage which might damage personal property belongings or apartment property
• No electricity (contact ComEd first)
• Any condition that might cause a fire
• An odor of gas (contact Peoples Gas first)
• Any kind of criminal or domestic violence activity (contact the Police first, if activity is in progress)

We want to do the best job possible in serving you. However, we also enjoy our time with our family. Please consider this when calling after normal working hours.

Section 2

Things you should know when moving in

Payment of Rent

Please mail your check or money order payable to Price-Miranda Associates so that we receive it on the first of the month. Please send it to the following address:

Price-Miranda Associates

1658 N. Milwaukee Ave. B182

Chicago, IL 60647

Price-Miranda cannot be responsible for the mail service. If mailing we strongly urge you to send a check that can be traced and cancelled if it is lost in the mail.  Do not send cash through the mail. If we do not receive your rent check in the mail by the 5^th, you are immediately liable for the full rent payment plus late fees.

If you think you’re going to be late with the rent because of the mail, you may also drop it off in person. Simply go to 1658 N. Milwaukee (just north of North Ave. and Damen on Milwaukee Ave.) and hand it in sealed envelope to one of the employees. Make sure to have “Price-Miranda – B182” clearly marked on the envelope.

If you think you may be late with your rent because you did not get it in the mail in time, please call us to let us know to avoid us beginning any legal action for non-payment of rent.

For your convenience, we also have a mail slot next to the office door, located in the laundry room. You may place your rent checks and any other correspondence in the mail slot.

Late Fees, Returned Checks

As it states in your lease, rent is due on the first day of the month. To avoid a late fee, we recommend mailing the rent before the 1^st. It is considered a late payment if we receive it after the 5^th of the month. Late fees range from $10 to $25, depending on how much you pay in rent (in accordance with Chicago city ordinances).

Price-Miranda Associates distributes free a year’s worth of pre-printed envelopes for mailing your rent, for your convenience. If you need more envelopes, please request them. However, not having envelopes is not an excuse for late rent payments.  Be sure to add a stamp to the envelope before mailing. 

Once again, rent is due on the first day of the month. If rent is not received by the 5^th day of the month, a late charge will be assessed and should be included with the next month’s rent. Your cancelled check acts as your receipt. If you need additional proof of payment, please contact the office, and we will accommodate your needs.

If a check is returned to us because of non-sufficient funds (in other words, a bounced check), as it states in your lease, we will charge you a $35 returned check fee, due by next month’s rent payment. If your second check is given to us after the 5^th, then there is the additional $10 late fee as well. If your bank informs you that your rent check has bounced, please call us immediately and arrange to get a second check or money order to us. If there is more than one instance of a returned check, we reserve the right to request that all your rent payments to us are with money orders (as it states in your lease).

Security Deposit

Your security deposit is not rent but a deposit to ensure the fulfillment of rent lease conditions and to serve as a contingency payment against any damages to the apartment. The security deposit may not be applied to your last month’s rent. If you fulfill your lease according to its terms, only charges for damages, excluding normal wear and tear, will be deducted from your security deposit. The following are the conditions for return of a security deposit:

• You must fulfill the terms and conditions of your lease and not owe Price-Miranda Associates any money
• The apartment must be left clean with no damage beyond normal wear and tear
• After you have removed all of your belongings from the apartment, both you and a representative from management will inspect the apartment for damage. If there is damage, then we will complete an inspection report. Both you and the management representative should sign this report. The management representative will clearly indicate on this form the items, if any, for which you will be charged.
• You must give our office a valid forwarding address
• You are not considered officially vacated until all keys are turned in to the office

Inspection Reports

Under normal conditions, when you move in, your apartment should be clean and ready for you. You and a management representative will inspect it together. Anything damaged or in need of repair will be noted and corrected by management. From then on, the apartment is your responsibility. So make certain you inspect everything carefully. Be sure to check everything; such as the plumbing, lights, stove, refrigerator and sink. Check for any damage to things such as doors, doorknobs, locks, walls, ceilings, basins, toilets and tubs. Do not walk through the apartment just looking at how nice and new everything looks. Carefully inspect everything. After any problems you may find are corrected, any damage to your apartment or its equipment that is caused by you or members of your household, guests or visitors will be charged to you after consideration has been given for normal wear and tear. Please remember to contact the management office for a joint inspection prior to vacating your apartment. Management staff will inspect your apartment in your presence, if you request it. The “move-in” inspections prevent misunderstandings and you being charged for conditions that may have existed prior to your arrival. You will be provided with a written statement of any charges for which you are responsible.

 Lease

The lease is a contract obligating both management and you, the resident, to all of the terms and conditions contained in it. On the day scheduled for signing your lease — which will be a date prior to your actual move-in — the manager will explain to you each item in the lease. You will not be asked to sign until you fully understand everything covered in the lease. Do not hesitate to ask about any points that you do not fully understand, because once you sign the lease, you legally agree to all of its provisions. The renewal of your lease will depend on maintenance of your apartment in a satisfactory condition, timely payment of rent, and meeting all of the conditions laid out in your present lease. 

Occupancy

Only those individuals listed on your lease may live in your apartment. You cannot assign the lease, sublet your unit, or take in boarders or lodgers without the consent of management. Only members of your household as identified on the lease may use your apartment.

If your family increases in number or someone moves out, please report it to the management office.

A guest may stay in your apartment up to a maximum of 14 days. Any guest remaining in your apartment longer than 14 days will considered an unauthorized occupant.

If an unauthorized occupant is found living in your apartment, it is a violation of your lease and could result in your eviction.

Price-Miranda has established the maximum number of people per apartment as follows:

Studio              1 person

1 Bedroom       2 people

2 Bedroom       4 people

3 Bedroom       6 people

This can be any combination of parents, children, or unrelated individuals. Exceptions are made for a small child on a case-by-case basis; meaning the maximum number may be increased by one.

Resident Insurance

In the event of loss or damage by fire or other casualty to your apartment due to your own fault or that of your guests, you will be charged and billed for restoration of the loss or the damaged premises. Therefore, we strongly recommend that you contact an insurance agent to obtain Apartment Renters’ Insurance, Household Goods and Liability Insurance or another similar policy to cover your personal belongings against vandalism, fire, burglary, and water damage as well as personal liability. Our insurance does not cover personal belongings or liability.

Utilities

The cost of heat, cooking gas and hot water is included in the rent. You are responsible for electricity within the apartment and any telephone, Internet and cable television service. Management is not responsible for inside telephone wiring. We suggest purchasing an Inside Wiring Maintenance Agreement (sometime known as a Line Backer agreement) from Ameritech if you are concerned about repairs to the telephone wiring.

If you are requesting a utility to supply new service that requires any alteration to the building (such as drilling into walls) you must first contact us to receive permission for such alterations. 

Move-In

All furniture and belongings must be moved through the rear doors only. Do not use the front vestibule or hallways. Please make certain that the area is left clean and neat after your move-in. Please empty and collapse all moving boxes, leaving them in the common trash area outside the boiler room (near the garage and back gate).

Move-Out

We will contact you 30-60 days before the end of your current lease with our decision about renewing your lease. Unless you renew with us, we assume you will move out on or before the last day of your lease. Even if you move out before the end of your lease agreement, you are responsible for all rent due until the last day of the agreement.

Moving out procedures are the same as moving in: all furniture and belongings must be moved through the rear doors only. Do not use the front vestibule or hallways. Please make certain that the area is left clean and neat.

Access to Your Apartment

We are permitted by law to enter your apartment during reasonable hours for the purpose of performing routine inspections and maintenance, making improvements or repairs, or showing the apartment for re-leasing of the apartment or sale of the property. We will either leave a written notice or notify you by phone specifying the purpose of management entry at least two days before such entry.  At your discretion, you may also give us permission to enter your apartment with less than two days notice for non-emergency situations.

Management may enter the premises at any time without advance notification when there is reasonable cause to believe that an emergency exists. An emergency includes but is not limited to situations where there is a threat to health and safety of residents or management employees or there is a risk of damage to property. In the event the tenant and all adult authorized residents are absent from the apartment at the time entry, management shall leave at the apartment a written statement specifying the date, time and purpose of entry prior to leaving the apartment.

Section 3

Management policies

General

The purpose of these policies is to allow each resident to enjoy his or her apartment and to better ensure the safety of residents and the appearance of the community. As a resident in an apartment community, you necessarily assume certain responsibilities that go along with the many benefits of the apartment lifestyle. Basically, these are common rules of etiquette designed to make the community more enjoyable for all residents.

Keys, Locks and Tenants’ Manual

We supply a set of keys for the apartment, laundry room, storage locker and to the mailbox. All keys must be returned to our office when you move out. Similarly, you must also return this manual to us upon expiration of the lease agreement.

Residents are not permitted to alter any lock or install a new lock, knocker or other attachment on the door. When you leave your apartment, please be sure to take your door key with you at all times. We cannot immediately come to let you in if you are locked out. It is not a service we provide. For your own security, only the owner of the building has access to your master set of keys. Because of this, you may have to arrange for a locksmith to get into your apartment. To avoid this situation, you may want to keep an extra key with you or with a neighbor. 

Storage

Each apartment has its own storage locker in the basement. Please store all property within your apartment or your storage locker. Management is not responsible for theft from your apartment or storage locker. Do not store any items in any common area.

Children

Residents are responsible for the conduct of their children and their guests’ children. Please do not leave bicycles, toys, or tricycles on sidewalks, stairways or hallways – front or back. For their own protection, children are not permitted to play or ride bicycles in parking areas, laundry room, alleys or any of the public areas. Public areas include all grounds, with the exception of each apartment unit. Nearby playgrounds and other recreational areas are available to children.

Children are allowed to play in the patio common area only if an adult directly supervises them, they do not disturb other tenants and they do not disturb plants and other items in the area. If these guidelines are violated, your children may lose privileges to use the patio. For safety reasons, play on the back stairwells or inside any common area is expressly forbidden.

For their own safety, we require that children be closely supervised. Children may not leave toys lying about. Strewn toys can be a potential hazard to safety, are unattractive and are an inconvenience to neighbors. We are pleased to accept residents with children when we are able to confirm that adequate supervision will be provided. Children are required to be under the supervision of their parents or a responsible adult at all times. Residents will be charged the cost to repair any damage caused by their children who reside or are authorized guests at the apartment building. Failure to supervise your children or for your guests to control their children’s behavior could lead to the termination of your lease.

Pets

Any new lease signed with Price-Miranda does not permit pets in the building unless you have requested special permission. If special permission is granted, then an additional security deposit may be required. Pets include all living creatures, excluding fish in tanks.

As of 1/15/03, the fees and regulations related to pets are as follows:

1.      No animal is allowed that can possibly be of harm to humans.

2.      All animals except dogs and cats must be kept in cages or tanks.

3.      Any animal must not become a nuisance through noise or smell to other tenants.

4.      All animals must be restrained while entering and exiting the apartment.

5.      Nuisance complaints by other tenants or management must be addressed immediately.

6.      Continued nuisance complaints may lead to termination of the special permission with your additional security deposit returned to you, minus any damage caused by the pet.

7.      No pet is to be let loose in any common area, including the back patio area.

Because animals can affect the well being of surrounding tenants (allergies, noise, etc.), permission for keeping pets has to be on a case-by-case basis with the management reserving the right to deny permission, even if other tenants may have been granted permission. Similarly, the above fees can be decreased or waived by management, depending on the pet. The above chart reflects the maximum fees that we will charge.

Keeping unauthorized pets is a violation of your lease that could lead to its termination. Aid dogs necessary for disabled individuals are exceptions to this policy.

Automobiles

Automobiles must be parked on the street. Cars that are parked in restricted areas will be towed away at the owner’s expense. Most of the parking surrounding the building is restricted neighborhood permit parking. Permits are available through the alderman’s office. Please call our office for further details. 

Other Vehicles

Fire regulations prohibit parking of any motorized vehicles, motorcycles and/or mini-bikes on walkways or other unassigned areas. Bicycles, baby carriages and strollers must be kept in your storage locker or within your apartment. They are fire hazards and can endanger many lives.

All bicycles are to be stored in the apartment or in storage lockers. Bikes may not be stored in hallways, front lawns, or any other common areas. 

Water and Electrical Usage

Do not use any water faucet hose in any common area, except to hand-wash clothes in the laundry sink in the laundry room. This specifically forbids using common water sources to wash cars or fill children’s pools. Similarly, the electrical plugs found in common areas should not be used for your private use. 

Trash Disposal and Refuse

The building has two options for trash disposal. For small items you can use the trash chutes located in the back porch stairwells. Place all trash in small plastic bags and tightly seal the bag. This will keep the bag from breaking open when it drops down the chute and will keep the trash areas neat, clean and relatively odor free.

For larger items, place the trash directly in the dumpster behind the building.

Unfortunately, our scavenger operator does not offer a recycling service, so we will not recycle until further notice.

Please follow these rules to keep our common areas clean and free of bugs, rodents and bad smells:

1. When using the trash chutes, always place your refuse in small plastic bags and tie them tightly.
2. Place all large items directly in the dumpster behind the building.
3. Always close the lids to the dumpster to avoid bugs and rodents.
4. For liquid containers, empty all contents, remove tops and then crush all bulky items like milk cartons, gallon jugs and detergent bottles.
5. Neatly collapse all cardboard boxes before placing them in the dumpster.
6. Our scavenger service will not pick up flammable or toxic products (paint cans, oil cans, poisons, etc.). Please do not put them in the dumpster.
7. Neatly place any large metal items or items that may have salvage value (such as used appliances, clothes, furniture and household items) along the building wall in the alley. Free-lance scavengers will usually pick up these items.

¢Please note: the lid to the dumpster must be completely closed at all times. If the lid is even cracked open, the city will fine Price-Miranda $250 per day. If the lid is open or cracked from overfilling and we can determine the household that caused the problem the $250 fine will be taken from the household’s security deposit. If the dumpster is full, do not place your trash in or around the dumpster. Call us and we will provide additional trash bins.

Screens

Any leaseholder or resident who removes a screen from a window except in an extreme emergency, such as a fire, will receive a substantial charge for re-installation and if necessary the cost of a new screen. This is considered a very serious lease violation. It is extremely dangerous to remove screens from windows. This makes it possible for anyone in the apartment to throw objects from the windows. The exception is the screen on the back apartment door. The maintenance staff switches the screen out in the wintertime for a glass and wooden panel to keep in heat.

Disturbances

Social and friendly gatherings of residents and their guests are welcomed and encouraged, provided that such gatherings do not become boisterous, obscene or generally objectionable to the other residents. Drunkenness that disturbs other residents will not be tolerated. Residents are entirely responsible for the conduct of their guests in the apartments or outside in the common areas. Keep stereos, radios and televisions at minimum levels so that neighbors are not disturbed. Nothing should be done in or about the building that will interfere with the rights, comfort or convenience of other residents. A disturbance to your neighbors, such as loud music or excessive noise – especially between the hours of 10 p.m. and 7 a.m. – is grounds for a 10-day eviction notice (if these disturbances continue on a regular basis). If you are disturbed by your neighbors please talk to them directly before calling the office. If the neighbor is uncooperative, then please call the office.

Community Appearance

Since this apartment community is your home, we ask that you treat it in that way. We are proud of our community and want and need your pride in the apartment community as well. In this way, it will be an attractive and safe place in which to live and entertain your guests. We ask that you abide by the following polices to maintain an attractive community and a safe environment and to protect the property: 

• Window coverings are to be attractive from the outside. Sheets, blankets, aluminum foil, heavy paper, and other such items are not acceptable window coverings.
• Keep exterior windowsills free from all personal property.
• Sidewalks, entrances, foyers, stairways, corridors and halls should not be obstructed or encumbered or used for any purpose other than entering and leaving your apartment.
• The front lawn and common patio areas should be kept clear of furniture, bicycles, toys and any other personal property.
• No sign, advertisement, notice or other lettering should be exhibited, inscribed, painted or affixed by any resident on any part of the outside or inside of the apartment or building without the prior written consent of management.
• No radio or television aerials or dishes should be erected in or about any part of the apartment building with out written consent from the management.
• You should not allow anything whatsoever to fall from the windows or doors of the apartment. Nor should you sweep or throw from your apartment any dirt or other substance into any corridors, halls, stairwells or other parts of the building.
• Throw rugs, boots, umbrellas or personal items are not allowed in the front halls.
• Trees and shrubbery are a vital and valuable part of the community, and you will be liable for damages or any mutilation or defacing for which you, your children, or your guests are responsible.

Any expense incurred by the management as a result of mistreatment of the apartment or common areas will, insofar as necessary, be assessed against the residents responsible.

Use of the Patio Area

• The patio area and its furnishings are for the enjoyment of all tenants. Please observe the following:
• Please be mindful of noise. If a fellow tenant asks you to lower your music or to be quieter (especially after 10pm), you must do so.
• Clean up after yourself and guests. All food must be disposed of in the trash containers.
• Use the furnishings carefully. Do not jump on tables or chairs.
• If more than one tenant wishes to use the back patio area for entertaining, please work it out among yourselves. If management gets involved, we will likely forbid any event from happening, instead of attempting to mediate.
• If the back patio is left untidy after a tenant entertains, that tenant will not be allowed to use the patio for entertaining.

Bar-be-que grills

You are allowed to keep a bar-be-que grill in the patio common area at your own risk. It’s safer to keep your grill inside your apartment or storage locker, bring it out into the middle of the patio common area to use and then clean and store it back in your apartment after it is cold.

At no time are you allowed to grill on or near a back porch. This is a City of Chicago Fire Code violation. The city will fine Price-Miranda up to $500 if anyone is caught grilling on a wooden porch. If we are fined because of your violation of the fire code, we will require you to reimburse us for the fine or risk eviction.

Section 4

Security and Safety

Your Security

Adequate protection of you and your property is of great concern to us. Your security begins with your own actions. Be sure to use any lock and other security devices provided to ensure that “uninvited” persons cannot gain access. Close and lock your door at all times. Be suspicious of unexpected deliveries of flowers and telegrams. These are some of the tricks used by professionals to gain entry into a building. Although we install industry-approved lock systems, a professional can override all security devices. The best security is the individual concern of each resident for the safety of him/herself and his/her neighbors. Call us and report “suspicious” persons. Call the police if you notice a suspicious person in the area. Ask for identification of anyone not known to you who claims to be an employee of Price-Miranda.

If you see suspicious or unlawful activity happening in or around the building, call 911.

The neighborhood has an active Community Policing Beat program. We encourage you to attend monthly Beat meetings and join with other residents in the neighborhood to fight crime and keep our neighborhood safe. 

Security for Elderly and Disabled Residents

Elderly and disabled citizens are, unfortunately, often targets of crime. In order to help protect you, we urge our senior and disabled residents to:

• Establish frequent telephone contact with relatives, encourage frequent visitors and check in with neighbors frequently
• Avoid letting strangers stop you for conversation
• Avoid large groups of adolescents and isolated, sparsely traveled streets
• Try to have your key ready for use before entering your apartment
• Avoid parked cars with running motors

Vacations

It is advisable to notify the mail carrier and all other routine delivery people when you plan to be away from your home for an extended period. The Post Office or a neighbor can hold your mail and other deliveries for you until you return. A growing pile of newspapers allows too many people to know you are absent. Before leaving on your vacations, cupboards should be check for unwrapped foodstuffs. The garbage should be emptied. Keep all windows closed during your absence to prevent rain damage to draperies, carpeting and apartment interiors. Check all electrical appliances (such as the stove or coffeepot to be certain that they are unplugged or off. An economical timer connected to a light or radio will often deter a potential intruder. It is advisable to notify us if you will be away for an extended period of time.

Mail a check to cover the rent if the rental payment due date comes during your vacation. Your rent is due on the first day of each month, whether you are here or away.

Fire Precautions

The best way to stop fire is to prevent it before it starts.

• Empty waste and trash containers daily
• Dispose of newspapers and magazines regularly
• Store all matches in tightly closed metal containers
• Clean grease and spilled food daily from cooking range and oven
• Store cooking grease containers away from range
• Never wear flimsy or loose clothing, or plastic aprons when cooking
• Keep curtains, towels, potholders, and other flammable items away from cooking range top
• Please refrain from smoking in bed
• Have plenty of ashtrays for smokers to use
• Never empty ashtrays in wastebaskets until the ash has been soaked
• Always keep household equipment clean and in good repair
• Have worn and frayed electrical cords replaced immediately
• Avoid overloading electric wiring circuits
• Use a heat-resistant pad under toaster, grills, and other appliances
• As stated earlier, no grilling is allowed on any wooden porch or back stairwell

Call 911 to report any fires. Once you and others have safely evacuated the area, please call 773/802-0648 to let us know too. Always give an accurate and understandable address to aid fire units in locating the fire. Storage of kerosene, gasoline or other flammable or explosive agents is prohibited.

Smoke and Carbon Monoxide Detectors

Smoke and carbon detectors have been installed in every apartment, stairwell and hallway of the development in compliance with city ordinances and to provide an additional measure of safety for you. These devices are designed to sense the visible and invisible products of combustion created by a fire, and are intended to give early warning in case of smoke or fire. However, they cannot be expected protect against fires resulting from smoking in bed. The battery that powers the detector should last at least one year. However, you should test its operation once each month to assure yourself of proper functioning. Test the battery by firmly depressing the button located near the center of the detector cover for a few seconds. The alarm will sound as it would if smoke from a fire were actually present. If the alarm does not sound, call the office immediately and we will come out to check the detector for defects.

¢  Please note: It is your responsibility to test and change batteries for smoke detectors within your apartment. As a service, we are happy to provide you with replacement batteries for your smoke detector free of charge. If you need help, feel free to call the office and we will arrange a time to assist you.

Section 5

Service

Service Request Procedure

You may request service by phoning the office and leaving a message during normal business hours. We will call you back by the next business day. For emergency service, call 773/802-0648. Examples of items considered emergencies include:

• No heat in winter
• A plumbing leak or sewer stoppage that cannot be contained and might damage personal belongings or apartment property
• No electricity throughout the entire apartment (please contact ComEd first)
• An odor of gas
• If you are locked out of your apartment

For non-emergency service, our goal is to satisfy your request within 48 hours. If this is not possible, we will call you to let know that there will be a delay, and let you know when you can expect the work to be completed. In some cases, a part may not be available. Every effort will be made to satisfy your request as soon as possible. Please notify us promptly of any needed repairs to equipment or fixtures.

Please let us know about the maintenance people that perform service requests. If you are either pleased with a particular service person, or dissatisfied, please report this to our office.

Pest Control

We provide pest control services by licensed professionals on an “as needed” basis. Please contact the office if you have a specific problem. We ask your cooperation in not leaving any food open or dirty dishes lying around. These attract insects.  Garbage and waste should never be left in the apartment. Entry to your apartment is required in order for us to perform some of these exterminating services.  We will notify you at least 48 hours before any pest control professional will be entering your apartment. 

Section 6

Appliances and Apartment Care

General

If you desire, a management representative will acquaint you with the operation of the heating system and all appliances (range and refrigerator) during the move-in inspection. Please ask the management representative to explain the operation of any appliance or piece of equipment with which you are not familiar. 

Refrigerator

The outside of the refrigerator can be kept clean by using a glass or tile cleaner. Avoid the use of abrasives or scouring powders since these products can scratch or dull the finish. Do not use sharp objects to assist in the defrosting of a refrigerator. They can puncture coils and ruin the appliance. You should report any problems with your refrigerator to the office.

Range/Oven

The outside of the stove can be kept clean by using a glass or multi-purpose cleaner such as 409 or Fantastic. Avoid the use of abrasives, scouring powders and oven cleaner on the outside bright surfaces, since these products can scratch or dull the finish. Do no use oven cleaner on the burners or the burner drip pans, since they will dull the finish. Any problems with your range/oven should be reported to the office. 

Hardwood Flooring

Regular dusting and washing of your hardwood floors are necessary to maintain their finish. The floors were refinished with a modern polyurethane finish that can be easily cleaned with a mild solution of liquid dish soap and warm water or with a window cleaning liquid such as Windex.

Bathtubs and sinks

The surface of the bathtub was refinished with an acrylic surface. It is essential that you do not use abrasive cleaners such as Comet, Softscrub or Kitchen Kleanser, since these products will scratch the surface and dull the finish. Products like Dow Bathroom Cleaner or other foaming type cleaners or dishwashing liquid and a soft sponge will work well in maintaining the cleanliness of the tub without damaging the finish. It is also important that you regularly clean the tub and tile surfaces, at least every other week, in order to maintain their appearance.

Section 7

Amenities

Laundry Facilities

Complete laundry facilities are available to you in the basement – $1 to wash and $1 to dry. We will not refund quarters lost in machines. If any of the machines are not working properly, please call our office immediately and identify the machine and the problem.

Use of the laundry facilities is at your own risk. We cannot be responsible for any loss or damage caused by the use of the washer and dryer. 

We suggest washing smaller loads instead of one large load. If you attempt to stuff a washer completely full, your clothes will not be cleaned properly, and the machine could be damaged. Discretion should be used when using the machines for synthetic fabrics and other delicate items. You cannot dye fabrics in these machines.

Remove clothing from the machine promptly. Keep the laundry area neat and clean and use the receptacles provided. We want to make the laundry facility pleasant for each of our residents. We must reserve the right to prohibit the use of the laundry room by an individual failing to comply with normal precautions and posted policies for operation of the machines. Children are not allowed in the laundry room area unless supervised by an adult. Portable washers and dryers are not permitted in apartments.

For security, please lock the laundry room when leaving. Do not prop open the door to keep it from locking. We reserve the right to close the laundry room between 10 p.m. and  7 a.m. if late-night laundry is disturbing the peace of the building or appears to be a security risk.

Section 8

Miscellaneous Provisions

Complaints or Recommendations

By observing the preceding rules, we hope your residence at Artesian/Rosemont will be pleasant and rewarding. If, as sometimes happens, there are shortcomings on the part of your neighbors or with our management or maintenance personnel, we certainly want to know about it for the well-being of all of our residents.

Likewise, if you have suggestions or recommendations on how we can improve our services to you or if there are functions or activities you would like to have offered, don’t hesitate to make your wishes known. We appreciate your interest and do our best to incorporate your ideas.

Our policy regarding complaints is as follows:

• If your complaint involves a resident or a resident’s guest, please first talk to the resident yourself to clear up the matter before calling the management office.
• If we deem it to be a serious complaint, you will be asked to put it in writing and sign it.  We will then acknowledge your complaint in writing and handle it as the situation dictates.
• Complaints involving management or maintenance personnel should be submitted in writing and directed to:

Price-Miranda Associates
1658 N. Milwaukee Ave. B182
Chicago, IL  60647

• Only signed complaints will be acted upon.
• Other comments and recommendations should also be directed to Price-Miranda at the above address.

Compensation for Work by Maintenance Personnel

All of our personnel at the development are compensated by management for their services. If there is a charge for work performed by one of them, we will bill you directly. Do not make payment for service work directly to one of our employees, except in the case of lockout fees. To avoid misunderstanding, we do not allow any of our employees to perform work for residents for which they will be paid directly, even during their off-duty hours. 

Prohibition against Business Activities

The apartments at Artesian/Rosemont are intended solely for residential use. It is expressly forbidden for any resident to conduct business activities within the confines of his or her apartment within the building without written consent of the management.